Need help? Call us: 0800887701

Arrival Info


Shuttle Information

Auckland Airport Arrival

PLEASE NOTE: At the moment our shuttle service is limited. Please get in touch with our Auckland team to check for availability at:

+64 9 444 5357


International Arrivals: Please exit via door number 11, step outside, turn right, there you will come to the shuttles and rental operators collection area. make yourself comfortable, your shuttle will uplift you from here.

Domestic Arrivals: If arriving with Air New Zealand, please exit terminal via door number 4. Crossing the pedestrian crossings you will come to a Pink Waiting Area Sign, your shuttle will uplift you from here.

It takes approximately 15-20 mins by shuttle between the Auckland Airport and our Auckland Depot.

Christchurch Airport Arrival

PLEASE NOTE: At the moment our shuttle service is limited. Please get in touch with our Christchurch team to check for availability at:

+64 3 347 3181


For Domestic and International Arrivals: Please follow the signs at the Regional End of Airport and exit through Terminal Door 2 (Courtesy Shuttles).

It takes approximately 25 mins by shuttle between the Christchurch Airport and our Rolleston Depot.

Pick up procedure

We know road trips are exciting and you want to hit the road as soon as you leave the airport.

However, we want you to feel safe and confident driving on the left hand side of the road, and that you are very familiar with every feature in your new home to get the most out of it!

To make sure that you don’t miss anything we will talk you through your rental agreement and highlight the clauses of our T&C’s which you must be familiar with.


Just a few signatures and a copy of your driver license and all the paper work is done. If you have a non-English license please make sure: it is valid, appropriate for a full size motor vehicle (no restricted or learners license) and to bring an official translation.

We will have a quick look at the insurance option you have chosen.

If you go with one of our Insurance option we just need a quick swipe of your credit card to block the bond/liability bond/liability and discuss the excess involved.


After all the paper work is done, one of our staff members will show you your new home. We will explain all the features of the campervan to ensure you have a hassle free holiday.

Branch Hours

On site working hours:

Monday to Friday: 8.30am to 4.00pm

Earliest pick up’s and drop off’s: 8.30 am

Latest pick up’s and drop off’s are possible until 3.30pm

For pick up’s and drop off’s earlier or after those hours we have an $80.00 NZD surcharge.

During the weekends (Saturdays & Sundays) we are still there for you for Pick ups and Drop offs. Please make an appointment with us.

Available via phone and email:

Monday to Friday: 8.00am to 4.30pm 

On Road Assistance provided during the weekends from 8.00 am to 4.30 pm

Public Holidays: Our hours might differ during a public holiday.

$80.00 NZD surcharge will apply to all vehicles collecting or returning on National Public Holidays. Click here to see the public holidays. Branches are closed Christmas Day (25th December) and New Year’s Day (1st January).

Do you visit New Zealand after the 1st of October 2019?

Make sure to get your NZeTA (New Zealand Electronic Travel Authority) before you start your travel.

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