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COVID-19 Informationen

Travel Information UPDATE 31. August 2020

 

All New Zealand is at Alert Level 2.

You must wear a face covering on public transport.

AUCKLAND DEPOT:

At Alert Level 2 in Auckland, social gatherings can have a maximum of 10 people and have to meet other conditions set by the Ministry of Health.

  • We are allowed to offer pick-ups in Alert Level 2.
  • Drop-offs between normal branch hours of 8:30am – 4:00pm, please arrange an appointment for your drop off with our Sales team: info@tatoffice.com
  • Vehicle demonstration will be provided but kept to a minimum and will only cover the outside, as we cannot practice social distancing inside the campervans

Important:

If you are impacted by the new alert levels are wish to pickup earlier, cancel or return early, please contact us to discuss your situation: 64 3 347 3181

CHRISTCHURCH DEPOT:

    • We will continue to process pick-ups and drop-offs within usual business hours. If you are impacted by the new alert levels, please contact us to discuss your situation

    Please visit COVID-19 page released by the New Zealand Government to check for updates here.

    The safety of our customers and crew is incredibly important to us. We encourage all visitors to be kind to one another and have patience with other customers and our teams as we work within these restrictions. Anyone dropping off a vehicle should register themselves using the NZ COVID Tracer app.

Changes/Cancellations to your booking:

If you want to cancel your booking:

  • Our Special Covid19 cancellation policy for 2020/2021Terms andConditions will apply.
  • Cancellation fee:
    • If a booking cannot commence due to travel restrictions by COVID19 the booking can be cancelled up to and including 7 calendar days prior pick up and will be fully refunded.

If you want to postpone your booking:

  • Change your dates:
    • If a booking cannot commence due to travel restrictions by COVID19 please get in touch with our Sales team for informations about travel voucher or postponing options.