Need help? Call us: 0800887701

FAQ

BOOK A CAMPERVAN

If you are happy with our quote and would like to book the vehicle, please click on the link in the yellow box on the quote. This link will forward you to our secure payment system. While registering, a booking fee of NZD 9 will apply.

After having received your booking request, we will bindingly book the camper for you and send a booking confirmation. Then, we will charge your credit card with the amount of the deposit which is 20% of the cost for the whole journey. The booking confirmation will also detail on which date your final payment will be due. The final payment is due 50 days prior arrival and will be deducted automatically of your registered credit card (3% credit card fees apply). We also offer bank transfers and Transferwise payments to avoid credit card fees. Please ask for that option.

If you are planning on visiting New Zealand during the summer months (November- February), especially during the Christmas and Easter periods, you should book your camper at least half a year in advance. Especially, our popular family vehicles are always booked out early.

We accept VISA and Mastercard (Please note that we do not accept American Express).

Yes. Our secure payment system encrypts all your details. Neither our staff nor any other parties can access your full credit card details.

The bond equals your insurance excess. We will not deduct the money from your card imprint. We will only debit the excess should you be involved in an accident or if the vehicle is not in the agreed condition.

For more information please refer to our Terms and Conditions. 

PICK UP AND DROP OFF

Christchurch Airport – Depot: approx. 20 minutes

Auckland Airport – Depot:   15-20 minutes

Kingsleeper: 40 min
Sky: 40-50 min
Hitop: 40-50 min
Twin: 1 hour
Familia 5/6 : 1 hour 15 min

Kingsleeper: 20 min
Sky: 20 min
Hitop: 20 min
Twin: 20-30 min
Familia 5/6: 20-30 min

VEHICLES

Please refer to separately to the Campers pages.

Our Hitops come with an electric heater which only works when you’re connected to 240 V power, the Twin comes with gas heating.

Our Familia 5 has a Diesel heating system which is very efficient because it also heats the back of the camper during your drive. To use it the Diesel tank has to be at least half full.

Kingsleeper, Sky, Twin, Familia 5: Automatic Transmission

Hitop: Manual Transmission

Euro Kingsleeper, Euro Sky, Euro Hitop, Budgy Sleeper and Budgy Traveller: Petrol

 

Euro Twin, Euro Familia 5, Heron 4, Heron Trio, Heron 2+1, Heron Paradise and Budgy Familia 6: Diesel *

 

*Diesel vehicles need to pay Road User Charges after hire. More information and fees

Up to two child seats fit in our Euro Familia 5. One child seat or booster fits in the Sky and Hitop.

It is compulsory for all children under 7 and under 148cm in height to be seated in an approved child restraint.

Most of our vehicles are equipped with a separate house battery which does not drain the engine battery. You can use the battery for 24 – 48 hours without driving or being plugged into mains power. It is recommended that you charge the battery once a day by either driving or plugging it into power. The Kingsleeper does not have a second house battery and its cool box gets electricity during driving.

IN CASE OF EMERGENCY

The Hirer must contact Tourism and Travel Holdings LTD. For problems while traveling call Freephone 0800 88 77 01.

OTHER QUESTIONS

No. All of our vehicles have a no smoking policy. Failure to adhere to our non-smoking policy will result in hefty fines.

The minimum hire age for our Kingsleeper, Sky and Hitop models is 18 years.

For the Twin and Familia models it is 21 years. For drivers between 18-21 years the excess is NZD 2500.

You must present a full resident country driver license at collection of the vehicle for each nominated driver. If the license is not in an English format, we will ask you for an International Driver’s License, or an accurate translation.

The following services provide official translations:

  •  a NZ Transport Agency authorised translation service, or
  •  a diplomatic representative at a high commission, embassy or consulate, or
  •  the authority that issued your overseas licence.

Your overseas drivers licence must be current and valid.  This means that your licence must not be suspended, expired or revoked from your country of issue. For more detailed information, please go the the New Zealand Transport Authority website: www.nzta.govt.nz

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