FAQ - Frequently asked questions

CAMPERVAN BOOKING

How do I book a motorhome / campervan?

If you like our offer, you can easily book via the online booking tool. Within the next 24 hours you will receive a confirmation from us if the vehicle is still available. If you still have questions or are unsure, just contact us – we will be happy to help you. This link will redirect you to our secure payment system. There is a NZD 9 booking fee at the time of registration.

After receiving your booking request, the camper will be booked bindingly for you. We will then charge your credit card for the amount of the deposit, which is 20% of the total cost of the trip. In the booking confirmation we will inform you about the date when the final payment is due. Final payment is due 50 days prior to arrival and will be automatically charged to your registered credit card (3% credit card fee applies). To avoid this 3% credit card fee, you can pay the balance by bank transfer or wire transfer. Please ask for this option.

How far in advance should I book?

If you are planning a trip to New Zealand during the summer months (November to February), especially during the Christmas and Easter periods, we strongly recommend booking your campervan or motorhome at least six months in advance. Especially motorhomes are often booked up very well already one year in advance.

What types of credit cards are accepted?

We accept VISA and Mastercard (please note that we do not accept American Express).

Is it safe to use my credit card?

Yes, our secure payment system encrypts all your data. Neither our employees nor any other parties have access to your full credit card information.

What are the insurance options?

Option A:

No daily price

Deductible: $5,000 NZD

Option B:

Daily rate: $25 NZD

Deductible: $2,500 NZD

Option C:

Daily rate: $45 NZD

Deductible: $0 NZD

Do I have to pay a deposit for the insurance?

The money will not be charged to your card, just blocked.Do I have to pay a deposit for the insurance? We charge the deductible only in the event of damage. For more information, please see our Terms and Conditions.

PICK UP AND DROP OFF

Where can I pick up my vehicle once I arrive?

Please see our arrival information page.

How long does the transfer to the Euro Campers branch take?

Christchurch Airport – Depot: approx. 25 minutes

Auckland Airport – Depot: Approx 15-20 Minutes

IN EMERGENCY

What do I do in case of an accident?

Depending on the severity of the accident, call the police and inform the main office in Christchurch (0800887701 / +64 3 3473181) within 24h. Please also note our General Terms and Conditions.

Who do I contact in the event of a breakdown?

The renter must contact Tourism and Travel Holdings LTD. In case of problems during the trip call Freephone 0800 88 77 01.

What is covered by the insurance?

Please take a look at our terms and conditions.

VEHICLES

What equipment does the vehicle contain?

Information about the equipment of our campervans and motorhomes can be found on the respective pages for the vehicles.

All necessary kitchen utensils are provided in our campervans, as well as bed linen, pillows, blankets and towels.

What kind of heating do Tourism and Travel Ltd. campers and motorhomes have?

Our hitops come with an electric heater that works only when you are connected to 240V. The Twin has gas heating and does not require external power.

The Budgy Familia 5 has diesel heating, which is very efficient. The diesel heater can be used even while driving. The diesel tank must be half full.

Does the vehicle come with an automatic or manual transmission?

Kingsleeper, Sky, Twin, Familia 5: Automatic transmission

Hitop: Manual gear shift

What fuel do the campervans and motorhomes Euro Campers need?

Euro Kingsleeper, Euro Sky, Euro Hitop, Budgy Sleeper and Budgy Traveller: Gasoline

Budgy Twin, Budgy Familia 5, Euro 4, Heron 2+1, Heron Paradise and Budgy Familia 6: Diesel *

*Diesel vehicles must pay road tolls after rental. More information and fees

Can a child seat be secured in the vehicle?

Up to two child seats can be installed in the Budgy Familia 5. In the Euro Sky, one child seat each can be installed in the driver’s cab.

Children younger than 7 years and smaller than 148 cm must by law travel in a child seat.

How long does the house battery last?

Most of the vehicles in the Tourism and Travel Holding Ltd. fleet are equipped with two batteries. A house battery and a motor battery. So you don’t have to worry, even if your house battery is dead, the engine will start without any problems. The house battery lasts fully charged for about 24 – 48 hours without driving or being connected to a power grid. Both batteries are charged by driving or connecting to a power supply. We recommend charging the batteries at least once a day. The Kingsleeper does not have a house battery. The cooler is cooled via the cigarette lighter while driving.

INSURANCE & OTHER QUESTIONS?

Do I need additional insurance with Euro Campers if I already have my own insurance?

No, this is not required. However, it is important to note that the deposit will still be reserved on your credit card. In case of damage, the amount will be collected by Euro Campers and you can then claim a refund from your own insurance.

Is it possible to get a second set of bed linen and towels for a longer rental period?

It is possible. However, it could come with an additional fee.

Is smoking allowed in the vehicle?

No All our vehicles are non-smoking. In case of smoking in the vehicle, we charge a high fine.

What is the minimum age for drivers?

Budgy Sleeper, King Sleeper, Hitop, Euro Sky: Drivers 18 years and older.

Twin, Heron 2+1, Heron Trio: Drivers 21 years and older.

Euro 4, Heron Paradise, Budgy Famila 5, Budgy Famila 6: Drivers 25 years and older.

In addition to the standard excess insurance, Driver Experience Excess NZD 1000 USD applies if the driver of the insured vehicle is under 25 years of age.

Is an international driver's license a requirement?

Each registered driver must present a valid driver’s license at the time of vehicle pickup. If it is a foreign driver’s license, a translation (International Driver’s License) is required.

Translations can be done on site at the following service providers:

  • NZ Transport Agency
  • the embassy, consulate or diplomatic representatives.
  • or diplomatic representatives.

Your driver’s license must be current and valid. This means that your driver’s license must not be expired or have a current driving privilege. For more information, please visit the website of the New Zealand Transport Authority: www.nzta.govt.nz

What are the cancellation conditions?

If you cancel your booking, the following fees apply:

The 20% deposit is non-refundable in any case.

  • In case of cancellation 45 days before pickup, only the deposit will be retained.
  • Cancellations made within 44 to 30 days prior to pickup will result in 20% of the deposit and 20% of the remaining balance being retained.
  • Cancellation within 29 to 20 days prior to pickup will result in 20% of the deposit and 50% of the remaining balance being forfeited.
  • Cancellation within 19 to 10 days prior to pickup will result in 20% of the deposit and 80% of the remaining balance being forfeited.
  • Cancellation within 9 to 0 days prior to pickup or no-show will result in 100% full forfeiture.

We Love to Hear From You

Please feel free to share your thoughts with us. We are here for you.

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Looking for a campervan?

Email us at sales@tatoffice.com. For general information please call 0800 887701 [Mon-Fri 8am to 4pm].