TERMS & CONDITIONS

1. HIRE DESCRIPTION

Tourism and Travel Holdings LTD (TaT) will let and the Hirer will rent the vehicle described on the rental agreement.

2. RENTAL DURATION

Rental days are calculated on a calendar day basis. Rentals are calculated daily, irrespective of pick up time.

3. BOOKING, DEPOSIT & PAYMENT

A non-refundable booking confirmation deposit of 20% of your booking will be deducted from your credit card (Mastercard/Visa credit card 3.5% or Amex 8% fee applies). The full payment is due 35 days prior to the collection of the vehicle. Complete our online check-in latest, 7 days before arrival, otherwise an NZD80 admin fee will apply.

4. CANCELLATION FEE

If you must cancel your booking the following fees apply: 20% deposit is non-refundable in all cases.

• If cancelled 45 days prior to pick up – only the deposit will be taken.
• If cancelled within 44 – 30 days prior to pick up – 20% Deposit and 20% of remaining balance taken.
• If cancelled within 29 – 20 days prior to pick up – 20% Deposit and 50% remaining balance taken.
• If cancelled within 19 days to 10 days prior to pick up – 20% Deposit and 80% of remaining balance taken.
• If cancelled within 9 – 0 days prior to pick up or no show – 100% of balance will be taken.

5. BOOKING ALTERNATIONS

We understand that sometimes things come up and plans change. In the event of changing a booking, the higher amount of the original or new rate will be charged. Changes will only be accepted if there are available campers at the time of the booking alteration. A NZD50 admin fee will be charged for all booking alterations.

6. VEHICLE COLLECTION AND RETURN AGREEMENT

Failure to do your online check-in before arriving to the depot will incur an NZD80 admin fee. The Hirer must adhere to collection and return dates and place as stated on the rental agreement. Campervans to be dropped off before 14:00. Drop off after 14:00 will incur a NZD150 fee, unless agreed in writing ahead of time. No charge for key pickup, or for NZ Public Holiday key pickups. A breach of contract relating to collection or return date and location will incur a NZD 1,000 fee plus all related costs.

Tourism and Travel has rental depots at the following locations:

Auckland: 2 Beach Road, Favona / Otahuhu , Auckland 2024
Christchurch: 833 Jones Road, Rolleston, Christchurch 7614

7. DEPOT KEY PICK UP HOURS

Your online check-in is completed before arrival.

DEPOT HOURS

• Monday – Friday: 08:00 – 16:30
• Saturday – Sunday/Public Holidays: Closed. Key pick up only. (Instructions will be sent prior to arrival).

KEY PICK UP HOURS

• Lock box key pick up from Monday – Sunday (Instructions will be sent prior to arrival).
• In office key pick up from 9:00 to 15:30 Monday – Friday (pick up time will be confirmed prior to your arrival).
• Office key pickup with personal walkthrough 9:00 to 15:30 Monday – Friday (pick up time will be confirmed prior to your arrival) NZD80 fee applies.

8. DRIVER OF THE VEHICLE AND DRIVERS LICENCE

The vehicle can only be driven by the person/s nominated on the rental agreement and only if each such person has held a full and valid driver’s licence for no less than 12 months and must be from 18 years of age. A full driver’s licence must be presented for each nominated driver. If the licence is not in English format, an international driver’s licence is required.   

9. ROAD USER CHARGES (RUC DIESEL TAX)

A Road User fee will be calculated on return of any Campervan where the operating fuel is diesel. This charge is based on the kilometres travelled during the hire and the vehicle category, set by New Zealand government regulations.

10. RESTRICTED ROADS

TaT vehicles may only be driven on sealed/bitumen or well-maintained roads. Driving on un-signposted gravel roads is forbidden. Driving on unsealed or gravel entrances to camping grounds, the speed limited to 10kms per hour. Vehicles are not permitted to be driven on: Any beaches including Ninety Mile Beach (Northland), Skippers Road (Queenstown), unsealed parts of the Tasman Valley Road (Mt. Cook), unsealed parts of the Wanaka-Mount Aspiring Road, Bluff Road between Kuaotunu and Matarangi and north of Colville Township (Coromandel). 

11. USE OF THE VEHICLE

The Hirer and additional driver/s permitted in the rental agreement are solely responsible for observing the New Zealand Road Rules, safe driving, and operation of the vehicle to avoid accidents or injury to people or property. Operating the vehicle in a careless or unsafe manner can be determined solely at the discretion of TaT and will result in the retention of the excess bond (see Insurance Exclusions, clause 14). A single vehicle rollover is considered a breach of this condition and has an excess of NZD5,000 plus occurring costs (additional Driver Experience Excess NZD1,000). 

The Hirer will not be allowed, for the vehicle to be:

• Driven by a person under the influence of drugs/alcohol.
• Left with the ignition key in the vehicle while it is unoccupied.
• Damaged by submersion in water, contact with salt water, river crossing, driving through flooded areas or on the beach driving.
• Used for any illegal purpose or in any race, rally, or contest.
• Used to tow any vehicle or trailer.
• Used to carry more persons than is permitted by any relevant authority.
• Used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
• Smoking of cigarettes, cigars, and e-cigarettes is strictly forbidden inside of the vehicle. Failure to follow these instructions will result in a NZD500 fee.
• Alter the vehicle in any way.
• Used to transport animals, excluding registered guide dogs or with written permission.
• Driven over the allowed speed limit.

12. HIRERS OBLIGATION

The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator of the vehicle, the oil and the tyre pressures of the vehicle. Should the vehicle warning lights indicate any potential malfunction, or the instruments indicate that the engine is getting too hot, the Hirer will contact TaT IMMEDIATELY or within 24 hours. The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle. The Hirer must ensure that the vehicle is securely locked, the vehicle is in N/P gear for automatic vehicles and the handbrake is engaged when not in use.

The Hirer will be responsible for any costs for damage and recovery, including towing charges, staff time and expenses that occurred because the Hirer did not maintain the vehicle properly. The Hirer must call TaT within 24 hours with any issues relating to the vehicle to give us the opportunity to rectify the problem. Failing to do so will result in decline of any refund from TaT. All refunds are processed post rental after assessing each claim. This process can take several weeks but TaT will use its best endeavours to complete this in a timely manner. TaT will reimburse the Hirer for expenditure up to NZD100 reasonably incurred in rectifying any mechanical failure. For repairs costing over NZD100 TaT will need to be informed. Receipts must be submitted for any repair, or the claim will not be paid.

The Hirer is responsible for keeping up to date with weather updates and associated warnings. Furthermore, the Hirer is responsible for ensuring any roads used are not subject to severe weather warnings or flooding. Using roads with severe weather warnings is at the driver’s risk and will be liable for any cost that may occur. It is the Hirer’s responsibility to be aware of and act in compliance with all New Zealand Transport Agency Road Code.

https://www.nzta.govt.nz/roadcode/

13. VEHICLE INSURANCE

TaT offers three types of accident insurance options. The Hirer acknowledges that he/she has been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:

“Risk Taker” Insurance
There is no daily charge. The Excess is NZD5,000 for all drivers over 25 years of age (an additional NZD1,000 will apply for under 25 years of age Driver Experience Excess Bond – see below). A Windscreen and Tyre Insurance (1 front windshield, multiple windscreen chips and 2 tyres) can be purchased for an additional NZD7 per hire day (excludes service for changing a tyre). The Insurance Excess will be held as a bond on the Hirer’s nominated Credit Card for the duration of the hire. See Insurance Exclusions, clause 2.

“All Good” Insurance
Daily charge of NZD25, with an Excess of NZD2,000 (an additional NZD1,000 will apply for under 25 years of age Driver Experience Excess Bond – see below). A Windscreen and Tyres Insurance (1 front windshield, multiple windscreen chips and 2 tyres) can be purchased for additional NZD7 per hire day (excludes service for changing a tyre). The Insurance Excess will be held as a bond on the Hirer’s nominated Credit Card for the duration of the hire. See Insurance Exclusions, clause 2.

“No Worries” Insurance
Daily charge of NZD45 has no Excess for drivers over 25 years (NZD1,000 Excess will apply for under 25 years of age Driver Experience Excess Bond – see below). The Windscreen and Tyre Insurance (1 front windshield, multiple windscreen chips and 2 tyres) is included (excludes service for changing a tyre). See Insurance Exclusions, clause 2.

Driver Experience Excess Bond (under 25 years of age):

The additional NZD1,000 excess bond held for drivers under 25 years of age for the listed vehicles:

Euro Kingsleeper and Euro Sky: to be 18 years of age and over (no additional NZD1,000 bond is held).
Budgy Twin and Euro 2+1: under 21 years of age (an additional NZD1,000 bond is held).
Euro 4, Heron Paradise, Budgy Familia 5: under 25 years of age (an additional NZD1,000 bond is held).

The Driver Experience Excess (under 25 year of age) will not apply for claims due to loss caused by fire, theft, attempted theft, or breakage of windscreen or window glass.

The vehicle is insured for vehicle damages, third party vehicle damages and third-party property damage only. The liability excess applies to each claim, not rental. The liability excess is applicable regardless of who is at fault and must the liability be paid at the time the incident is reported, not at the completion of the rental. Where a third party is involved the vehicle excess bond will be refunded only if TaT is successful in recovering the cost of the damages from the third party. Please note that third party claims can take many months to resolve.

14. INSURANCE EXCLUSIONS

Damage as identified below is specifically excluded from TaT insurance cover. The Hirer remains fully liable for all costs incurred.

• Any damage due to vehicle use in contravention of clause 11 ‘Use of the Vehicle’.
• Any damage caused by careless, wilful or reckless driving or negligence resulting in damage to the hired vehicle or third-party vehicle/property.
• Any damage caused by driving on ‘Restricted Roads’ – see Clause 12.
• Any damage or loss of personal belongings or injuries sustained during the rental.
• Any damage caused to the vehicle due to the use of snow chains.
• Any damage caused to the vehicle because total load has exceeded recommended kilogram load.
• Any damage due to use of incorrect or contaminated fuel.
• Any damage caused by filling any of the vehicles holding tanks with any incorrect fluid or substances.
• Any damage that has occurred to the vehicle which could have been avoidable. For example, driving with the hand brake on.
• Any roof damage occurred due to entering, underestimating, or not following height restrictions, parking underneath a tree or by climbing/sitting on the roof.
• Any underbody damages. l) All costs because of breakages, loss, theft or defacement of the vehicle’s exterior, interior, and accessories regardless of who is at fault.
• In an event where the Hirer is deemed by TaT and/or the local authorities to have been careless, negligent, or wilful in failing to abide by the local authority road rules, resulting in damage to the hired vehicle or third-party vehicle/property, TaT is authorised to charge a minimum amount of NZD5,000 (regardless of the insurance taken out) from the Hirers registered credit card, until the insurance claim is settled.
• Any cost to retrieve or recover a vehicle, which has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
• Any cost to replace keys, which have become broken, lost, stolen, or retrieval of keys, which have been locked in the vehicle.
• Any damages caused by drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
• Used to tow any vehicle or trailer.

15. ROADSIDE ASSISTANCE

In an event of technical problems or a mechanical breakdown, the Hirer must contact Tourism and Travel Holdings LTD. For problems while traveling call Freephone 0800 88 77 01. Our roadside assistance is available at TaT depot hours as your first option, then after hours; AA 24-hour road-side assistance. TaT liability extends only to the refund of hire charges if the breakdown has directly caused a delay in travel of 24 hours or more. The refund is the maximum amount of the daily hire costs to TaT. If the delay is under 24 hours in one location TaT denies any refund request. No responsibility for out-of-pocket expenses, including accommodation charges or meals or loss of enjoyment resulting from a breakdown or accident will be accepted. Failure to follow the instructions of the TaT helpdesk (or authorised contractors) will void any entitlement to compensation and may incur additional fees.   

16. VEHICLE AVAILABILITY

Vehicles cannot be requested by make or model, only by vehicle category. TaT will endeavour to supply the vehicle category selected; TaT reserves the right to substitute an alternative vehicle without prior notification. Should the Hirer decide to voluntarily downgrade their vehicle type, they will not be entitled to a refund. In the case of unforeseen circumstances TaT has the right to cancel the booking prior to pick up at any time and will repay to the Hirer or Agent the received hire amount. Rental period extension: A hire extension is subject to availability and authorisation by Tourism and Travel Holdings LTD.

17. CREDIT CARD AUTHORISATION AND EXCESS BOND

The Hirer must provide a valid credit card (Mastercard/Visa/AMEX). To hold the excess bond which is equivalent to the insurance excess applicable. The bond is fully refundable after the hire of the vehicle provided that:

• The vehicle has been returned to the agreed location and at the agreed time (NZD1,000 will apply).
• The vehicle is returned in a reasonable clean condition inside and underbody (fees will apply).
• The vehicle is returned with a full fuel tank (fees will apply).
• The vehicle is returned with full LPG gas bottles (fees will apply).
• The vehicle is returned with an empty toilet cassette and wastewater tank (fees will apply).
• No evidence of smoking in the vehicle has been found.
• No damage has incurred to the vehicle or any 3rd party property.
• The insurance exclusions have not been violated.
• All infringement notices, traffic fines or toll road charges have been paid.
• The Road User Recovery Charge (RUC) at the rate specified at the commencement of the hire period has been paid.

• No items of TaT have been lost, stolen, or damaged.
  
  The Hirer agrees that the registered credit card will be charged, or the excess bond be used to cover any cost.

18. PROCEDURES IN CASE OF ACCIDENT

If the Hirer is involved in a vehicle accident whilst on hire, the following procedures must be followed:

A. At the scene of accident, the Hirer must:
a) Obtain the names and addresses of third parties and any witnesses.
b) Report the accident to the police (call 111 when necessary) regardless of estimated damage costs.
c) Not accept blame or insist the other party is at fault.
d) If possible, photograph damage to all vehicle/s and registration number/s.
e) Phone the TaT depot on 0800 887 701 with the accident details within 24 hours.
f) Complete the provided accident claim form and email it along with any photos and additional information within 24 hours to info@tatoffice.com.

B. Exchange Vehicle:
a) The availability of an exchange vehicle is not guaranteed; and is at the discretion of TaT. Provision is subject to availability, Hirer’s location, accident liability and remaining hire duration. Additional charges may incur.
b) If an exchange vehicle is required because of major accident damages to the vehicle, the Hirer is responsible for making their own way to the nearest TaT depot or pick up location at their own cost.
c) TaT may offer the Hirer the option of paying an exchange vehicle relocation fee to send a driver to deliver the exchange vehicle to the Hirers location.
d) The Hirer will pay for any costs relating to delivery of a change of vehicle because of any single vehicle accident.
e) The Hirer acknowledges that a new Rental Agreement and new Terms and Conditions will be superseded by the vehicle exchange.

C. Time frame for settlement of Hirer’s liability claims will be handled as quickly as possible.

19. HANDLING PROCEDURE OF SPEEDING AND PARKING TICKET, TOLL ROAD AND INFRINGEMENT NOTICE, ETC.

TaT as owner of the vehicle is liable for all parking, freedom camping, unpaid toll roads and traffic violations. TaT does not query any issue. If the vehicle was returned, TaT will charge the outstanding balance to the Hirer’s credit card. TaT will not contact the Hirer prior to paying the charges but will email copies of the relevant documents to the Hirer. In circumstances of credit card failure, TaT will forward the Hirer’s home address to the New Zealand Authorities. TaT will charge a NZD50 handling fee for each issued camping, parking or traffic violation and toll road fees.

20. IMMEDIATE RETURN OF VEHICLE (WHERE DEFUALT OR DAMAGE)

TaT shall have the right to terminate this agreement and take immediate possession of the vehicle if:

a) The Hirer is found not to be competent enough to operate the vehicle.
b) There have been reports of dangerous driving by NZ Police.
c) The Hirer fails to comply with any terms of this agreement.
d) If the vehicle is damaged and no longer roadworthy.
e) The vehicle has been abandoned. The termination of the hiring under the authority of this clause shall be without prejudice to the rights of TaT.

A termination of this agreement for the above reasons, does not entitle the Hirer to a replacement vehicle or a refund of either the charges for the unused rental days or the excess bond.

21. FORCE MAJEURE

In no event shall Tourism and Travel Holdings Limited be liable for any failure or delay in the performance of its obligation under this agreement arising out of, or caused by, directly or indirectly, including but not limited to acts of God, a natural disaster (e.g. earthquake, tsunami, volcanic eruption, flood or wildfire), public health event, epidemic/pandemic, weather event (storm and tornado), strike, terrorist act, government, regional or local authority restrictions in border closure, restrictions on people or vehicle movement or access, business operation restrictions, a change in law or any other circumstances beyond the reasonable control of Tourism and Travel Holdings Limited. However, TaT may, entirely at its discretion, issue a credit entitling the Hirer to apply any payments made against any future Rental Agreement between the Hirer and TaT. The Hirer agrees to be bound by and accepts the terms and conditions of hire as set out herein and acknowledges and declares that he has read and fully understands this agreement (Note: You should not sign this unless you are sure you understand its effect).