A non-refundable booking confirmation deposit of NZD 250 will be deducted from your credit card (3% credit card fee applies). The full payment is due 30 days prior to the collection of the vehicle. Visa or MasterCard will be accepted (3% credit card fee applies).
If you must cancel your booking the following fees apply:
An early return does not entitle the Hirer for a refund for any unused portion of the rental.
The Hirer must adhere to collection and return date, place and time as stated on the rental agreement. NZD 80 surcharge will apply to all vehicles collecting or returning after 15:30 or on any Public Holiday. For further information on NZ Public Holidays, please visit: publicholiday.co.nz. A breach of contract relating to collection or return date and location may incur a NZD1,000 fee plus all related costs.
Tourism and Travel has rental depots at the following locations:
2 Beach Road
833 Jones Road
The vehicle may only be driven by the person(s) nominated on the rental agreement and only if each such person has held a full and valid driver’s licence for no less than 12 months. A full driver’s licence must be presented for each nominated driver. If the licence is not in English format, an international driver’s licence is required.
Driver age restrictions:
Euro Kingsleeper and Euro Sky: 18 years of age and over. Budgy Twin and Euro 2+1: 21 years of age and over. Euro 4, Heron Paradise, Budgy Familia 5 and 6: 25 years of age and over.
The Hirer and any user the Hirer permit to use the vehicle is solely responsible for observing the New Zealand Road Rules, safe driving, and operation of the vehicle to avoid accidents or injury to people or property. Operating the vehicle in a careless or unsafe manner can be determined solely at the discretion of TaT and may result in the retention of the security bond (see clause 16). A single vehicle rollover is considered a breach of this condition and has an excess of NZD5,000 plus occurring costs.
The Hirer will not be allowed for the vehicle to be:
The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator of the vehicle, the oil and the tyre pressures of the vehicle. Should the vehicle warning lights indicate any potential malfunction, or the instruments indicate that the engine is getting too hot the Hirer will contact TaT IMMEDIATELY or within 24 hours. The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle. In particular, the Hirer must ensure that the vehicle is securely locked, the vehicle is in Gear or N/P for automatic vehicles and the handbrake is engaged when not in use.
The Hirer will be responsible for any costs for damage and recovery, including towing charges, staff time and expenses that occurred because the Hirer did not maintain the vehicle properly. The Hirer must call TaT within 24 hours with any issues relating to the vehicle to give us the opportunity to rectify the problem. Failing to do so will result in decline of any refund from TaT. All refunds are processed post rental after assessing each claim. This process can take several weeks but TaT will use its best endeavours to complete this in a timely manner. TaT will reimburse the Hirer for expenditure up to NZD 100 reasonably incurred in rectifying any mechanical failure. For repairs costing over NZD100 TaT will need to be informed. Receipts must be submitted for any repair, or the claim will not be paid.
The Hirer is responsible for keeping up to date with weather updates and associated warnings. Furthermore, the Hirer is responsible for ensuring any roads entered are not subject to severe weather warnings or flooding. Entering roads with severe weather warnings is at the driver’s risk and will be liable for any cost that may occur. It is the Hirer’s responsibility to be aware of and act in compliance with all New Zealand Transport Agency rules and regulations.
Vehicles cannot be requested by make or model, only by vehicle category. TaT will endeavour to supply the vehicle category selected; TaT reserves the right to substitute an alternative vehicle without prior notification. Should the Hirer decide to voluntarily downgrade their vehicle type, they will not be entitled to a refund. In the case of unforeseen circumstances TaT has the right to cancel the booking prior to pick-up at any time and will repay to the Hirer or Agent the received hire amount.
Rental period extension:
A hire extension is subject to availability and authorisation by Tourism and Travel Holdings LTD.
TaT offers three types of accident insurance options. The Hirer acknowledges that he/she has been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:
“Risk Taker” Insurance
There is no daily charge. The Excess is NZD5,000 for all drivers over 25 years of age (Additional NZD1,000 will apply for all drivers under 25 years). A Windscreen and Tyre Insurance (1 front windshield, multiple windscreen chips and 2 tyres) can be purchased for an additional NZD 7 per hire day (excludes service for changing a tyre). The Insurance Excess will be held as a Bond on the Hirer’s nominated Credit/Debit Card for the duration of the hire.
“All Good” Insurance
Daily charge of NZD 25, with an Excess of NZD2,000 (Additional NZD1,000 will apply for all drivers under 25 years). A Windscreen and Tyres Insurance (1 front windshield, multiple windscreen chips and 2 tyres) can be purchased for additional NZD 7 per hire day (excludes service for changing a tyre). The Insurance Excess will be held as a Bond on the Hirer’s nominated Credit/Debit Card for the duration of the hire.
“No Worries” Insurance
Daily charge of NZD 45 has no Excess for drivers over 25 years (NZD1,000 Excess will apply for all drivers under 25 years). The Windscreen and Tyre Insurance (1 front windshield, multiple windscreen chips and 2 tyres) is included (excludes service for changing a tyre).
Insurance cost is capped at a maximum of 50 days. The vehicle is insured for vehicle damages, third party vehicle damages and third-party property damage only. The liability excess applies to each claim, not rental. The liability excess is applicable regardless of who is at fault and must be paid at the time the incident is reported, not at the completion of the rental. Where a third party is involved the vehicle security deposit will be refunded only if TaT is successful in recovering the cost of the damages from the third party. Please note that third party claims can take many months to resolve.
The Drivers Experience Excess will not apply for claims due to loss caused by fire, theft, attempted theft or illegal conversion, or breakage of windscreen or window glass.
Damage as identified below is specifically excluded from TaT insurance cover. The Hirer remains fully liable for all costs incurred.
The Hirer must provide a valid credit card (Mastercard or Visa) to pay the security bond which is equivalent to the insurance excess applicable. The Bond is fully refundable after the hire of the vehicle provided that:
The Hirer agrees that the registered credit card will be charged, or the security bond be used to cover any cost.
If the Hirer is involved in a vehicle accident whilst on hire, the following procedures must be followed:
A. At the scene of accident, the Hirer must:
B. Exchange Vehicle:
C. Time frame for settlement of hirer’s liability claims will be handled as quickly as possible.
TaT shall have the right to terminate this agreement and take immediate possession of the vehicle if:
The termination of the hiring under the authority of this clause shall be without prejudice to the rights of TaT. A termination of this agreement for the above reasons, does not entitle the Hirer to a replacement vehicle or a refund of either the charges for the unused rental days or the security bond.
In no event shall Tourism and Travel Holdings Limited be liable for any failure or delay in the performance of its obligation under this agreement arising out of or caused by, directly or indirectly, including but not limited to acts of God, a natural disaster (earthquake, tsunami, volcanic eruption, flood or wildfire), public health event: epidemic/pandemic, weather event (storm and tornado), strike, terrorist act, government, regional or local authority restrictions in border closure, restrictions on people or vehicle movement or access, business operation restrictions), a change in law or any other circumstances beyond the reasonable control of Tourism and Travel. However, TaT may, entirely at its discretion, issue a credit entitling the Hirer to apply any payments made against any future Rental Agreement between the Hirer and TaT.
The Hirer agrees to be bound by and accepts the terms and conditions of hire as set out herein and acknowledges and declares that he has read and fully understands this agreement (Note: You should not sign this unless you are sure you understand its effect).
Tourism and Travel Holdings LTD
Terms and Conditions
Terms and Conditions for bookings before MAY 2020